You’re offline. This is a read only version of the page.
RSSB Customer Self-Service Portal
If you require assistance with a rail-related matter submit your enquiry through this portal. Please note that we will prioritise RSSB member enquiries over non-RSSB member queries.
Existing Users: If you already have an RSSB account (website, expert edit, digital rulebook), simply log in to create and submit your enquiry.
New Users: please register for an RSSB account, then log in to access the portal.
Your enquiry will be routed to the relevant technical expert(s) within RSSB.
Account Deletion: To delete your account, simply create a case with the "Account Deletion" category. No additional steps required - we'll process your request directly.
For any non-technical queries such as careers at RSSB or invoice enquiries, please refer to our ‘How to Find Us and Corporate Contacts’ page.
RSSB does not provide support for resolving complaints with rail companies. These enquiries should be directed to the relevant train operating company or Transport Focus.